Privacy Policy

Privacy Policy

This Privacy Policy applies to Cigar Hunter / HUTCIGAR (collectively, the “Website,” “we,” “us,” or “our”). We respect and value your personal information and privacy. This Policy explains how we collect, use, store, share, and protect the personal information you provide when you visit the Website, register an account, place an order, subscribe to updates, or otherwise contact us.

Please read this Privacy Policy carefully before using the Website. By accessing or using the Website, you acknowledge that you have read and understood this Policy.

1. Scope of Application

This Policy applies to personal information that you submit through the Website or that we collect during your use of the Website, including, without limitation, information generated when you browse products, register an account, place an order, make a payment, contact customer service, subscribe to emails, or participate in promotional activities.

2. Information We Collect

We may collect the following types of information:

Account and identity information: your name, recipient name, billing information, email address, mobile phone number, and account login information.

Order and transaction information: order number, purchased products, order amount, payment status, shipping information, and refund/return records.

Address information: billing address, shipping address, country/region, and postal code.

Payment-related information: payment method, payment status, and transaction reference number. Please note that complete bank card details or other sensitive payment account information are generally processed directly by third-party payment service providers, and we do not directly store complete payment card data.

Device and usage information: IP address, browser type, device type, operating system, access time, browsing path, page interaction and dwell time, referral links, Cookies, and similar technical information.

Communication information: inquiries, feedback, complaints, and related records that you send to us through customer service, email, forms, or other channels.

Age and compliance-related information: in order to comply with applicable laws and platform rules, we may collect or record information relating to your confirmation of legal smoking age, adult signature requirements, and order compliance review.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your Website account;
• To process orders, payments, shipping, returns, refunds, and after-sales services;
• To contact you and send order confirmations, shipping notifications, service reminders, and customer support responses;
• To conduct risk control, fraud detection, identity verification, order review, and security protection;
• To satisfy compliance requirements relating to adult purchases, adult signature requirements, and cross-border transactions;
• To improve Website performance, product presentation, user experience, and service quality;
• To conduct data statistics, operational analysis, and internal management;
• With your consent, to send you new product information, offers, brand updates, and marketing communications;
• To fulfill legal obligations, handle disputes, and exercise or protect our lawful rights and interests.

4. Cookies and Similar Technologies

The Website may use Cookies, pixel tags, and similar technologies to enable functions such as maintaining login sessions, shopping cart functionality, remembering language/region preferences, security verification, traffic analysis, and marketing optimization.

You may manage or disable Cookies through your browser settings. However, if Cookies are disabled, certain Website functions may not operate properly.

5. How We Share Your Information

Unless required by law or necessary to achieve the purposes described below, we do not sell your personal information. We may share necessary information in the following circumstances:

Payment service providers: for payment processing, risk control, refunds, and transaction verification;

Logistics and shipping providers: for fulfillment, shipment tracking, customs cooperation, and adult signature requirements;

Technology and system service providers: including providers of website hosting, cloud services, security monitoring, email delivery, data analytics, and customer service tools;

Professional advisers or compliance support providers: including accountants, auditors, legal advisers, risk control providers, and compliance service institutions;

Legal and regulatory requirements: where disclosure is required by regulators, law enforcement authorities, courts, or other government bodies in accordance with law;

Business restructuring: in connection with a merger, acquisition, asset transfer, financing, or similar transaction, relevant information may be transferred as part of the business assets, but we will require the receiving party to continue to protect your information appropriately.

6. Cross-Border Transfer

As the Website is operated by a Hong Kong company and primarily serves customers outside Hong Kong, your information may be transferred to Hong Kong and other locations where data processing is necessary for order fulfillment, payment processing, logistics, customer service, and technical support. By using the Website, you understand and agree to such cross-border processing to the extent necessary for the provision of services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, perform contractual obligations, comply with legal, regulatory, tax, accounting, dispute resolution, and compliance retention requirements. After the applicable reasonable or legally required retention period expires, we will delete, anonymize, or otherwise isolate such information in accordance with applicable law.

8. Information Security

We implement reasonable technical and organizational measures to protect your personal information, including access controls, permission management, system hardening, audit logging, encryption in transit, and service provider management. However, please understand that no method of internet transmission or electronic storage can be guaranteed to be absolutely secure.

9. Your Rights

To the extent permitted by applicable law, you may have the following rights with respect to your personal information:

• To access the personal information we hold about you;
• To request correction of inaccurate or incomplete information;
• To request deletion of, or restriction on the processing of, certain information where permitted by law;
• To object to receiving marketing communications or unsubscribe from emails at any time;
• To request general information about how we process personal information.

If you wish to exercise any of the above rights, please contact us using the contact details provided at the end of this Policy. In order to protect account security, we may require you to provide reasonable identity verification information.

10. Marketing Communications

If you subscribe to our newsletters, promotional campaigns, or new product notifications, we may send you related information. You may unsubscribe at any time through the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you necessary notices relating to your orders, account, security, or services.

11. Minors

The Website is intended only for adults who have reached the legal smoking age in their place of residence. We do not knowingly sell cigar products to persons who are under the legal smoking age. If we discover that relevant information has been provided by a person who does not meet the applicable requirements, we reserve the right to refuse service, cancel the order, or delete the relevant account information.

12. Third-Party Links

The Website may contain links to third-party websites, payment pages, shipment tracking pages, or social media platforms. Third-party websites have their own privacy policies and data processing rules, and we are not responsible for their content or data handling practices. We recommend that you review the relevant policies before using such third-party services.

13. Policy Updates

We may update this Privacy Policy from time to time in response to changes in laws and regulations, business adjustments, system upgrades, or service changes. The updated version will be posted on this page and will take effect from the date of publication. Please check this page periodically for the latest version.

14. Unsupported Countries or Regions

Due to applicable laws, payment compliance requirements, sanctions restrictions, logistics limitations, and internal risk control requirements, this website does not currently provide products, shipping, payment processing, or other related services to the following countries or regions: Hong Kong SAR, China; Cuba; Iran; North Korea; Syria; and the regions of Crimea, Luhansk, and Donetsk.

If you are located in any of the countries or regions listed above, or if your order, payment, shipping address, billing address, forwarding arrangement, or any other transaction element involves any of them, we reserve the right to refuse service, restrict account functions, cancel orders, terminate transactions, or take any other necessary measures in accordance with applicable laws, regulations, and compliance requirements.

If the information you provide indicates that a transaction may involve any of the countries or regions listed above, we may conduct necessary verification and may restrict, retain, or disclose relevant information as required for legal compliance, risk control, and compliance review purposes.